Personal Data Collected
When ordering a ticket:
We collect:
Your first and last name
Your email address
Your order information (route, number of tickets, price)
Your IP address
Your billing address (if applicable)
This data is necessary to:
Manage your order
Generate your transport ticket
Allow you to find your tickets in your client area
Issue your invoices
When creating an account:
A client account is mandatory to book a ticket. It contains:
Your identity information
Your email address
A history of your orders
Payment:
Payment is handled by a secure provider: Stripe.
No credit card data is stored on our site.
Use of Cookies
Our site uses cookies to:
Manage the connection to your account
Track your shopping cart
Facilitate navigation
Certain technical cookies are necessary for the proper functioning of the site.
Sharing of your data
Your personal data is never resold.
It can only be transmitted to:
Payment providers (to validate your order)
Partner carriers (to verify your ticket when boarding)
Anonymous analysis tools (Google Analytics, if enabled)
Retention period
Order data: 5 years (legal accounting obligation)
Client account: as long as you remain registered
Cookies: maximum 13 months
Your Rights
In accordance with the General Data Protection Regulation (GDPR), you have rights regarding your data:
Right of access, rectification, and erasure
Right to portability
Right to object and limitation
You can exercise these rights via our address: reclamations@andemu.com
Security
Your data is stored on secure servers.
Protection measures are implemented to prevent any unauthorized access.
Contact
For any questions: 📧 info@andemu.com
For any complaints: 📧 reclamations@andemu.com
Update
This policy was updated on: May 16, 2025